Sutherland Detailed information regarding appointment
Name of vacancies and number of posts
Name and number of vacancies per post Are Mentioned below.
1Associate – Account Management
2. Customer Service Associate (Chat Process).
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job location Sutherland recruitment 2024
For Customer Service Associate (Chat Process) post, candidates will work from home and for Account Management Associate post, candidates will work from home and office, also it has a mixed work style and office location will be Mumbai.
Number of Vacancies ,
There are different numbers of vacancies,
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Responsibilities for Associate (Account Management) ,
- Take high volume customer calls on various issues
- Respond to inbound chats to provide exceptional customer service
- Accurately update and input customer details and contact notes into the system
- Resolve customer issues in a timely manner and meet customer commitments
- Respond to inquiries about products and services, payment processing or general account maintenance
- Customers can be encouraged to sell new products or services
- Demonstrated ability to perform at a high level to support our high volume of inbound calls
- Achieve and maintain necessary metrics and goals
Customer Service Associate Responsibilities (Chat Process) ,
- Provide customer support to customers by phone, email or instant messaging
- Serves as primary contact for incoming customer issues
- Escalate more technical product related issues to the appropriate product support department
- Respond to a large number of consumer inquiries about FIS products and services
- Troubleshoots customer issues, identifies root cause of problem and also utilizes appropriate resources to determine how to resolve customer issues.
- Track and document incoming support requests and ensure proper notation of customer problems or issues
- Updates customer information and ensures accurate entry of contact information.
- Meets work standards, such as quality standards, adherence to schedule and average operating time.
- May provide guidance and/or advice to less experienced customer service associates.
- Other related duties as assigned.
age limit – for this RecruitmentThe age of the candidate should be at least 18 YearThere is no upper age limit mentioned for this recruitment.
Educational qualification
, Educational qualification details for this post are mentioned below.
- Associate (Account Management)/ Customer Service Associate (Chat Process) – {12th pass or Bachelor's degree in any discipline}.
To Learn more about EducationNAL Ability DescriptionS, then go to notificationIf you are not a graduate, Click here for 10th and 12th based jobs,
Knowledge and skills required ,
- Excellent verbal and written communication skills
- Multitasking skills demonstrated through the use of multiple applications
- Ability to maintain and manage required communication speeds
- high level of english speaking
- amazing phone appearance
- basic pc keyboarding skills
- Proficient in MS Office, Outlook, Word, Excel.
selection method
, For Sutherland (work from home) recruitment, Candidates will be selected on the basis of Shortlisting/Assessment Test and Telephonic/Field InterviewIf a candidate is shortlisted as per their desired age and qualification, they will be informed through registered mobile number or email ID.
work experience
– No additional work experience is required for these posts. New candidates and candidates without experience can also apply for this recruitment.
how to apply – All eligible and interested candidates must apply online from official website or from Link given below.
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Last date for submission of application form – To all candidates (15-11-2024No application form will be submitted after the last date.
application fee , there will not be application fee For Any candidate, Genuine recruiters never ask for money to schedule an interview or make a job offer. If you receive such calls or emails, be careful as it could be a job scam.
important note
– Application forms received after the due date will not be considered under any circumstances. Incomplete or late applications without any enclosures will be summarily rejected without any reason and correspondence. Therefore, application forms should reach before the last date. Late/incomplete applications may be rejected.
Best wishes
